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Frequently Asked Questions

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Some things you should know...

Taking care of your skin has never been this easy and relaxing. When you need advanced skin care treatments, schedule an appointment with the professional esthetician at Vera SkinCare in Norwood.

My mission is to provide you with the best personalized service. To make this possible, I adhere to a set of very important policies. You can read them on this page. For inquiries or concerns, feel free to call me. I appreciate your feedback. If there is any way I can improve your experience, please tell me. I want you to have a comfortable and pleasant visit!


SCHEDULING AN APPOINTMENT: All treatments are scheduled by appointment only. I cannot accommodate walk-in customers for services or product purchases. Please leave a message if you wish to schedule an appointment or pick up products. If you receive my voicemail, it means I am unavailable to take your call. However, I will return your message within 24 - 48 hours.

WHEN TO ARRIVE: Please arrive 10 minutes prior to your reservation to allow time for checking in and getting settled. If you are a new client, please arrive 15 minutes prior to your appointment. This will give you time to complete your skin care profile. Late arrivals may not be able to receive their entire scheduled treatment but will still be charged in full.

RESCHEDULING OR CANCELLING AN APPOINTMENT: Reservations are essential for all treatments. Please provide a 24-hour notice for cancellations or rescheduling. If you wish to change or cancel an appointment, I require a minimum of 24-hour advanced notice. You agree that you will be charged 50% of the cost of the treatment if you cancel less than 24 hours before your appointment.

LATE ARRIVAL POLICY: If you show up to your appointment late, I may shorten your service time. This is necessary to remain on schedule for all my clients. You will still be charged with the regular service price.

NO-SHOW POLICY: Missed appointments will be charged at the full cost of the treatment. If you are unable to keep your appointment, please call and let me know. Not showing up will result in the loss of all scheduled future appointments. Clients who fail to show up for their appointment will also be asked to pre-pay for future services.

WAIT LIST: To be placed on the wait list, you must have an appointment scheduled. I will contact everyone on the wait list on a first come, first served basis.

PARKING: Free 2-hour parking is available on Washington Street and in the municipal parking lot on Cottage St. The building is not handicap-accessible. My office is located on the right in the second floor suite.

PRODUCT RETURNS OR EXCHANGES: All product returns must be done within 30 days. A store credit will be issued for opened products and a full refund will be issued for unopened products.

SERIES AND PACKAGES: Discounts cannot be combined with series or other offers. $25 referral rewards may not be used to purchase series or packages. Series expire 12 months from the purchase date.

FORMS OF PAYMENT: Cash or personal Mass State checks are accepted for all services, products, and gift certificates. 

GRATUITIES: Tipping is always appreciated. It is customary to tip 15-20% of the service provided, and I accept gratuities in cash. Thank you!

FOR YOUR PROTECTION: Please remember to take all personal belongings with you. I am not responsible for loss or damage to personal articles, including clothing or accessories. I am also not responsible for any stolen or misplaced items.